Returns and Exchanges

Bali Breeze Fashion wants you to be completely satisfied with your purchase.

All full priced items are eligible for an exchange, refund or an online store credit. 

  • Garment/s will need to be sent back to us within 7 days of delivery.
  • Garments should be returned new, unused and with all tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
  • Sale items are eligible for a credit note or exchange only.
  • An exchange is only accepted once, against the original order and will not be eligible for a further exchange or refund.
  • All items tagged with 'FINAL SALE' cannot be returned or exchanged, unless the item is deemed faulty by Bali Breeze Fashion. By purchasing a final sale you agree that the item cannot be returned or exchanged.
  • Only items purchased via balibreezefashion.au can be returned. We cannot accept items from any other store. You will need to contact the vendor directly.
  • We are unable to do any physical swaps at our mailing address as our warehouse is offsite. 

Please notify us of your intention to exchange within 7 days of the date of delivery and return the item to us within the same period. Please email balibreezefashion@gmail.com

Please complete and send the returns form (sent with your original order) with your return.

Customers are  responsible for shipping and handling charges for any returns back to us.

We strongly recommend returning via traceable service, as Bali Breeze Fashion cannot be held responsible for missing parcels. In the case of an exchange we will ship your replacement back to you free of charge (for Australian orders only). There will be a return fee on all International exchanges. 

You will be notified via email once your return has been processed. After 7 days of receipt all sales are final.

FAULTY GOODS 

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. However, in the event that an item is faulty, please accept our apologies and email customer service: balibreezefashion@gmail.com

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send you a replacement product, which matches your original purchase.

Bali Breeze Fashion will refund shipping costs should the garment be deemed faulty. 

If we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase and your return shipping costs.

Please return by standard Australia Post & include a copy of your postal receipt for a refund to be issued . 

Bali Breeze Fashion reserves the right not to accept the return of a product where we inspect the product and reasonably assess that:

  • Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide) or
  • Usual wear and tear following use of the product.